Crack'd for iPhone and iPad
App support.
Find quick answers for gameplay, premium access and common device issues. Include your device model and iOS or iPadOS version when contacting support.
Restore premium access
- Open Crack'd and go to Settings or the premium screen.
- Select Restore Purchases.
- Make sure the device is signed in with the Apple Account that originally purchased premium access.
Restoring a previous purchase should not charge you again. Family Sharing availability depends on the App Store product configuration and the purchaser's Apple settings.
The store or price does not load
- Check the device has an internet connection and can open the App Store.
- Confirm in-app purchases are permitted under Screen Time or device-management restrictions.
- Close and reopen Crack'd, then select Retry Store.
- Store products may be unavailable temporarily or may not yet be approved in every region.
Gameplay troubleshooting
- If the timer appears stuck, leave the current game and begin a new one.
- Make sure the device volume is audible if the final countdown cannot be heard.
- Restart the app after installing an update.
- When reporting a problem, describe the screen, selected category, player count and steps that led to it.
Billing and refunds
Apple processes App Store payments and refund requests. Purchase history and refund options are available through your Apple Account. Copon Media cannot view full card details or directly reverse an App Store transaction.
Contact
Email [email protected]. Support requests are normally answered in English.